The 21st century has transformed our way of life, creating a globalized, hyperconnected society that highly depends on telecoms. The internet and new technologies are increasingly becoming more important in our daily lives, blurring boundaries between the physical and digital worlds. This massive technology innovation has also generated a whole new world of unprecedented opportunities, such as the internet of things (IoT), artificial intelligence, cloud computing, robotics, blockchain, biotechnology, etc. All this has caused a great impact on business environments and also generated countless new professions. The COVID-19 pandemic has also sharpened the digital transformation, accelerating the implementation of the so-called “teleworking”, thus making citizens even more dependent on technologies to survive.